Accessibility Statement | QRFeedback.ai

Startekk, LLC is committed to ensuring digital accessibility for people with disabilities across all its products, including QRFeedback.ai. We are continually working to improve the user experience for everyone and to apply relevant accessibility standards.

1. Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities. Conformance with these guidelines is ongoing and we recognise that some areas of the platform may not yet fully meet this standard.

2. Accessibility Features

Keyboard Navigation

Full site navigation is available without a mouse using standard keyboard controls.

Screen Reader Compatibility

Designed for compatibility with JAWS, NVDA, and VoiceOver screen readers.

Alt Text

Descriptive alternative text is provided for meaningful images throughout the platform.

Colour Contrast

Sufficient contrast ratios are maintained between text and background colours for readability.

Resizable Text

Text can be resized up to 200% without loss of content or functionality.

Clear Heading Structure

Logical heading hierarchy is used throughout for easy navigation with assistive technologies.

Form Labels

All form fields include clear labels and instructions to assist all users.

Focus Indicators

Visible focus indicators are maintained for keyboard users throughout the interface.

3. Assistive Technologies Supported

QRFeedback.ai is designed to be compatible with:

Screen readers — JAWS, NVDA, VoiceOver
Screen magnification software
Speech recognition software
Keyboard-only navigation
Alternative input devices

4. Technical Approach

The accessibility of QRFeedback.ai relies on the following technologies for conformance:

HTML5 with semantic markup
CSS3 for layout and presentation
JavaScript for interactive components
ARIA (Accessible Rich Internet Applications) attributes where appropriate

5. Known Limitations

Despite our best efforts, some areas of the platform may not yet be fully accessible. Known limitations include:

Some complex interactive dashboard elements — such as QR code customisation controls and chart components — are still being improved for full keyboard and screen reader accessibility
Some third-party embedded content (e.g. Stripe payment forms) may not fully meet our accessibility standards, as these are controlled by external providers
PDF exports generated by the platform may not be fully accessible to screen readers

We are actively working to address these limitations. If you encounter a barrier not listed here, please contact us.

6. Assessment Approach

Startekk, LLC assesses the accessibility of QRFeedback.ai through:

Self-evaluation against WCAG 2.1 Level AA criteria
Automated accessibility testing tools
Manual testing with assistive technologies
Ongoing review as new features are developed

7. Continuous Improvement

Accessibility is an ongoing commitment. We are dedicated to:

Incorporating accessibility requirements into our development process from the start
Regular reviews against WCAG 2.1 Level AA standards
Training our team on accessible design and development practices
Staying current with evolving accessibility standards
Responding promptly to user feedback about accessibility barriers

8. Feedback and Contact

We welcome feedback on the accessibility of QRFeedback.ai. If you encounter an accessibility barrier, have a suggestion for improvement, or require content in an alternative format, please contact us:

Startekk, LLC — Accessibility
Email: accessibility@startekk.net
Phone: (469) 713-3993
Mail: 5465 Legacy Drive, Suite 650, Plano, TX 75024

We aim to respond to accessibility feedback within 5 business days and to propose a solution within 10 business days.

9. Formal Complaints

If you are not satisfied with our response to an accessibility issue, you may file a complaint with the appropriate regulatory authority in your jurisdiction. In the United States, accessibility complaints related to digital services may be directed to the U.S. Department of Justice Civil Rights Division.